1-For each bottle, we take great care to ensure that the seals in the cap are “virtually leak-proof ”. If you found the seals are missing or falling off when you receive the bottle, do not use it and pls let us know for a free replacement.
2-Screw the cap properly to make sure it is tight enough. Based on our customer feedback, most of the leaking issues are caused by a loose cap.
3-Turn over the cap and squeeze the bottle gently. The cap is 4.5” wide and 3” deep. If you have a thirty dog or big tongue breed, consider removing the cap from the bottle to use as a larger bowl without turn it over.
4-The leaf-shaped bottle is made of food-grade rubber and is dishwasher safe. BUT the plastic bottle is NOT!
5-To keep the water clean, DO NOT make water flow back to the bottle.
Leak-proof Rubber Ring
Tighten the Cap
Use it Properly
We are here for HELP